Frequently Asked Questions

Answers to All Your Inquiries

The ShadeNet feels like a plastic material. How long will it last and what is it made of?

The ShadeNet is guaranteed for at least 8 years against UV degradation and is manufactured from knitted HDPE (High Density Polyethylene) and is treated for UV radiation.

Will the sun not fade the colors and how long will the colors keep their brightness?

All colors are pigmented with a light fastness of 7 to 8, which has the highest resistance to fading. The ShadeNet is guaranteed against fading.

What about wind? Can they be damaged by high winds?

All structures are designed to comply with local conditions and building codes

What about rust and can these structures be installed in coastal areas?

Coastal installations have no effect on the ShadeNet. All metal components are hot dipped galvanized to minimize corrosion.

If the ShadeNet is accidentally damaged or torn, would it require replacement of the entire ShadeNet?

The ShadeNet is "lock-stitched" during the manufacturing process and will not unravel if accidently torn. In most cases,the ShadeNet can be repaired without having to replace or to remove the complete ShadeNet.

Is the ShadeNet waterproof?

ShadeNet comes in Shade Only and Waterproof versions. The application and structure style and size will determine if waterproof is available.

Warranty

Designed to meeting the requirements of the 2009 Uniform building Code, our structures must be used under normal conditions and excludes the following conditions:

Misuse
Vandalism
Damage caused by others
Riots
"Acts of God"

ShadeNet

We provide a warranty for a period of 8 years against fading, rot, UV deterioration, loss of strength, color change (except Red which has a 5 year warranty) or faulty workmanship. Typical life expectancy can exceed 10-12 years.

Structure

A 8 year warranty against failure due to corrosion and deterioration is provided. Workmanship is 1 year from installation.

Hardware

Please note that cables used in the larger cable design structures is not a warranty item.

All warranty claims will be prorated from date of installation.